![]() Over the past few months, the user-base at one of our client’s firms had been experiencing some extremely odd behavior in their AutoCAD/Civil 3D environment. However, when one of your largest clients, who happens to be extremely advanced in their understanding of the various technologies implemented at their firm, contacts you regarding disappearing files you know that something has definitely gone awry. If you’re the more cynical type (think Nick Burns: Your Company Computer Guy), you likely came up with a colorful analogy regarding remedial users and computer lessons down at the local zoo. If you’re the jovial sort, you’ve probably gently chuckled to yourself and then assured the user that information doesn’t just disappear and set out to help them find their missing files. Much like the elusive Sasquatch on Animal Planet’s Finding Bigfoot ( *sarcastic eye roll*) or the superhero who is only invisible until you look at him, claiming that a file just “disappeared” on its own doesn’t usually carry much weight in the real world. Anyone who has worked in Information Technology long enough has encountered users claiming that their files have “vanished”. ![]()
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